Company Profile, Products & Technologies, Target Market

Poly Information the freedom of speech

Imagine a world where the spoken word is enough to get things done, when being “put-on-hold” is a phrase of the past, a world where you the caller, ask for what you want, in the way you want – this is the vision of Poly Information.

In current Call Center’s Voice Response systems, we are prompted for information. We answering? Isn’t the idea supposed to be that the system answers us? Do we have to teach humans how to answer the computer? Poly took a unique approach, rather than teaching the computer a language (the technology is not there yet), we decided to attack the problem with a novel approach – the conversation, and provide a practical, cost effective solution, that works now.

Whatever the reason, be it to enhance caller experience, to save money on replacing live agents with automated systems, or to enable swift and efficient access to information and override annoying voice menus, a natural conversational interface is the way to go! Present call center technology has been refined to such degree, that all the agent has to do is read from the screen and insert the required information –this automated process, in a limited context space is the essence of Poly Information's solution.

Poly Information supplies an advanced Interactive Speech Response (ISR) called Angel which enables the planning, construction, implementation, maintenance and operation of a conversational speech interface between man and machine (the computer).The platform enables a speech interface involving several content vectors, allowing maximum flexibility in reaching the organizational goals. The resulting speech service and its components can be simply created and implemented and the maintenance is convenient and user friendly.

Company Info:
Poly Information was established in February 2000 in Tel-Aviv, Israel, and floated on the London Stock Exchange (AIM) under the symbol PLY on March 11, 2005. Since incorporation the company has been engaged in software development into sophisticated voice recognition applications with the purpose of developing marketing and selling software tools which enable a computer to identify and respond to the spoken word, using Speech Recognition tools and Artificial Intelligence. The third version of Poly Information’s conversational platform is now being developed and the company’s primary focus is to provide Interactive Speech Response (ISR) systems to call centers throughout the world.

Current Status:
Poly Information has partnered with several leaders in the "Speech" industry, to offer an integrated solution. Our customer base includes organizations with vertical applications in the financial industry and in the health care industry.

Future:
Poly Information aims to ramp up its technological development in order to strengthen and further establish the Company's value. We deem this the premium time for such an endeavor. Poly Information has the necessary technological and strategic marketing building blocks to achieve this goal and expand our influence on the market and generate an increase of our market share.

We believe that our Angel – the Interactive Speech Response (ISR) Platform delivers the best customer experience and the highest levels of automation at the lowest cost.

Brief description of proposed R&D project

The R&D project would be integrating Poly's platform within the partner product / system. It required also customization dictated by the difference in the culture and language. It also includes integration tasks between the systems, such as communication protocols and speech standards requirements.

Desired Profile of R&D Partner and its role in the proposed R&D project:

The partner profile should be one the following:
1. Integrator working in the field of Call Center
2. Provider of Call Center products (CTI, IVR, Dialer, etc)
3. Call Center operator or outsourcing company
4. Telecommunication operator